We hope you enjoy your purchase as soon as you get it.

 

UK DELIVERY

Ordinarily, our standard free delivery is guaranteed next-day if ordered before 1pm Monday – Friday, for most of the UK (excluding the Channel Islands) however, please note that due to the ongoing situation orders may take a day or two longer than usual to arrive. Any orders placed after 1pm will be dispatched the next working day. For example, if you place your order after 1pm on Friday, it will be dispatched the following Monday and arrive Tuesday inclusive.

 

INTERNATIONAL DELIVERIES ONLY

This information is only relevant for deliveries made outside the UK.

Estimated Delivery Times:

UNITED KINGDOM	NEXT WORKING DAY
EUROPE	2-3 WORKING DAYS
USA	3-5 WORKING DAYS
REST OF WORLD*	3-5 WORKING DAYS

 

 

RETURNS

Cosheroom is a London based brand offering handmade women’s ready to wear, which can not be found on the high street. Being a hand made/ loungewear brand we regrettably are unable to offer refunds on any item.
We recognise that our items are to a standard UK sizing and not made to measure which is why we offer a exchange within 14 days after receiving your order.

 

EXCHANGE

Subject to stock availability, we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.

 

FAULTY GOODS

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at CosheRoom take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.

 

BESPOKE EMBROIDERED AND MONOGRAMMED ITEMS

Please note that we are not able to refund or exchange personalised items. All sales of items that have been personalised with bespoke embroidery or monogrammed are final. Unless the item is faulty, no exchange, credit note or refund will be offered and the conditions set out above will not apply.